Refund policy

Returns

Please contact me within 3 days of delivery if there’s an issue with your order.

Items must be returned within 14 days of delivery.

For cancellations, please request within 12 hours of purchase.

Items that cannot be returned or exchanged

Due to the handmade nature of my products, I’m unable to accept returns for:

-Custom or personalised orders

-Ready made items (unless they arrive damaged or defective)

Return Conditions

Buyers are responsible for return postage costs. Items must be returned in their original condition and packaging. If the item is not returned in its original state, the buyer is responsible for any loss in value.

Gifts

If your item was marked as a gift when purchased and shipped directly to you, you'll receive store credit once the return is received.

If the gift was not marked or shipped to the giver first, the refund will go to the gift giver.

Shipping Returns

I recommend using a trackable shipping service or purchasing insurance, as I can’t guarantee I’ll receive the returned item otherwise.

Refunds (if applicable)

Once I receive and inspect your return, I’ll notify you by email and confirm whether it’s approved. If approved, a refund will be issued to your original payment method within a few days.

Late or Missing Refunds

If you haven’t received your refund:

1. Check your bank account again.

2. Contact your credit card provider—it may take time before your refund is officially posted.

3. If you’ve done all this and still have not received your refund, email me at happy.little.cloud@outlook.com.

Sale Items

Only full-priced items are eligible for refund. Sale items cannot be refunded.

Exchanges

I only replace items if they’re defective or damaged upon delivery.